PR Newswire
03 Nov 2023, 11:30 GMT+10
The knowledge base solution upgrades to a new version with powerful AI- powered features and enhancements to the product.
LONDON, Nov. 3, 2023 /PRNewswire/ -- Document360, one of the leading knowledge base platform for creating technical documentation and help articles has just announced its global 2.0 release.
Saravana Kumar, CEO and Founder of Document360, unveiled the release at an event held at their headquarters on November 1, 2023.
Speaking about the launch, Saravana expressed that he is positive about the new upgrade. He says he is sure that creating your documentation will now become more seamless & quicker.
"AI and ChatGPT have ushered in a new era of innovation, and we were eager to harness their potential. Instead of hastily incorporating a group of AI features, we decided to pause, reflect, and meticulously consider the generative AI capabilities that would truly benefit our customers", he adds.
Some of the new features and enhancements includes, state-of-the-art block editor, advanced home page builder, contributor dashboard, rich analytics, AI-powered article recommendations, seamless integrations.
The highlight of Document360 2.0 is the new Generative AI solution 'Eddy' which provides an elegant way to interact with your knowledge base. Eddy is faster and it provides accurate response based on the reference articles for built-in trust.
"With 2.0, the product is completely reimagined with substantial improvements and an entirely new user interface with powerful features that are supercharged by AI. In response to valuable user feedback, we have fine-tuned the platform to ensure even greater stability that will ensure a hassle-free user experience". Says, Manikandan Subramaniam, Director, Engineering
Back in 2017, we recognized a gap within the self-service knowledge base space, and that's when we introduced Document360. Since then, we've successfully solved self-service challenges for numerous businesses across the globe. We've actively heeded customer feedback and consistently delivered new features with utmost speed. However, as we raced to expand our product, we reached a juncture where it felt that the product required a much-needed upgrade.
Users can learn more about the new release here
About Document360
Document360 lets you create, organize, and share knowledge base articles, as well as track and analyze customer feedback and search analytics. It also includes features such as access control, versioning, and integrations with other tools such as Slack and helpdesk tools like Freshchat, Zendesk, etc.
It can be used by companies and teams of any size to improve their documentation process and provide better customer support.
Get a daily dose of Sydney Sun news through our daily email, its complimentary and keeps you fully up to date with world and business news as well.
Publish news of your business, community or sports group, personnel appointments, major event and more by submitting a news release to Sydney Sun.
More InformationWASHINGTON D.C.: This week, the Biden administration adopted a new rule aimed at reducing methane emissions, which targets the role ...
AUSTIN, Texas: During an event held this week in Austin, Texas, Tesla CEO Elon Musk said the electric vehicle (EV) ...
NEW YORK, New York - U.S. stocks closed mixed on Monday following on from last week's volatility."Digestion is the word ...
REDMOND, Washington: Microsoft President Brad Smith said there is no chance of super-intelligent artificial intelligence (AI) being developed within the ...
NEW YORK: A survey by Consumer Reports found that electric vehicles (EV) from 2021 through 2023 model years encountered nearly ...
LONDON, UK: In a report released this week, the Economist Intelligence Unit (EIU) said that Singapore and Zurich tied for ...
The U.S. has supplied Israel with scores of BLU-109 bunker-buster bombs since October 7, the Wall Street Journal has reported, ...
WASHINGTON D.C.: This week, the Biden administration announced a proposal by the Environmental Protection Agency (EPA) that would require U.S. ...
TOKYO, Japan: Japan's space agency recently fell victim to a cyberattack, but reassuringly, the compromised information did not pertain to ...
MOUNT PLEASANT, Michigan: This week, a judge sentenced a Michigan man who kept his dead wife's body in a freezer ...
ATLANTA, Georgia: After two consecutive years of declines mainly caused by the COVID-19 pandemic, babies born in the U.S. in ...
The number of soldiers in the Israeli army killed in the current Israel-Hamas war has topped 400. Three hundred and ...